Privacy Policy
Who are we -
Head & Jones Hair Ltd are registered in England and Wales under company number 11340678. The company’s registered address is; 4 East Street, Havant, England, PO9 1AQ. Head & Jones Hair Ltd is VAT registered under VAT number 325053532.
All references to ‘we’, ‘us’ or ‘Head & Jones Hair’ refer to Head & Jones Hair Ltd.
What Information we collect and how -
At Head & Jones Hair we take your privacy seriously and only use the information collected to provide the best possible service. We will never sell or share any of the information collected. At any time you can request a copy of the information we have held about you. You may also request that we remove all your identifiable information. If you have opted in to receive marketing from us we will hold your information until you request that we delete it, otherwise your information will be deleted if you have not undertaken business with us for up to 5 years.
The Information:
The minimum information we require from you to conduct our business is your full name and telephone number(s). This is so that we can record your appointments and contact you regarding them. The other information we may collect include, but are not limited to; your email address, home address, date of birth, gender, preferred staff members, your service and product history, hair and colour notes, patch test results and consultation notes. All information collected will be sourced from you directly either in the salon, over the phone, by email, social media messages and through our website. We consider you have provided consent for us to store this information based on your receiving services from us. Depending on the service we may occasionally require details related to your medical history. We will obtain your consent before storing any information relating to your medical history if this is required. For clients under the age of 16 we will only keep and use their information with the consent of a parent or guardian.
We have two main forms of contact:
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With regards to your appointments: These may be by SMS and/or email and include appointment confirmations, appointment reminders and following a service we may request feedback or a review. By booking an appointment with us and based on your receiving services from us we assume we have consent to do this however you may opt-out at any time.
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For marketing: We may contact you by Phone, SMS, email or post to provide relevant marketing material. This may be about our services or products. if you haven’t visited us in a while we may get in touch. We will not contact you without you first providing consent for us to do so and you may of course opt out or unsubscribe from the emails at any time.
Our Data Processors and data locations:
We use a number of softwares within our business to provide our services. Our main salon software is provided by Ovatu and Phorest. Multi-factor authentication and encryption is employed to secure data and access is restricted. We also use Ovatu, Phorest, Wix and Gmail Business suite for our email marketing.
If you have any questions on how we store or process your information, would like to opt in or opt out, request a copy of the information we have stored or would like the information deleted please email us at Info@headandjoneshair.co.uk or write to us at Head & Jones Hair, 2 The Parade, Durlston Drive, Bognor Regis, PO22 9DJ.
You may come across hyper-links on our website and/or social media platforms. These links may take you to external sites operated by other organisations you agree we have no responsibility for. We are not responsible for the privacy policies for these other sites and you should read their own privacy policies. No mention of any other company, individual or organisation linked on our website or social media platforms shall imply any approval or warranty of these companies, individuals or organisations on the part of Head & Jones hair Ltd.
COPYRIGHT NOTICE -
All text, graphics, photographs and design are the copyright of Head & Jones Hair Ltd or other copyright owners and as such any reproduction of the contents of our site without prior written permission from Head & Jones Hair Ltd is strictly prohibited.